Frequently Asked Questions

Your guide to style, shipping, and everything TwCare.

How long does shipping take for my order?

Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your fashion fix sooner.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our returns portal to start your exchange or refund process.

How do I find the right size?

Every product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and flexible buy-now-pay-later options via Klarna and Afterpay.

How should I care for my TwCare garments?

To maintain the quality of your clothing, we recommend following the care label instructions. Most of our items prefer a cold wash and being laid flat to dry.

Can I track my order once it has shipped?

Yes, once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's journey.